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Frequently Asked Questions
Why Straker?
Our mission is to empower people worldwide to communicate openly, protect unique cultures, and enable the free flow of ideas, information, entertainment, and commerce. We offer superior translation and localization services to over 50,000 clients worldwide, helping you connect with global audiences faster. With offices in nine countries and a team that speaks twelve languages, we can help you find the best translator for your websites, apps, media, and more, in any industry.
What is your cancellation policy?
No longer need our services? You can cancel your contract with Straker from the moment you get your quote right up until 30 minutes after you've made your first payment. We'll need a cancellation request in writing, which you can send to your account manager, project manager, or our support team at enquiries@strakergroup.com.
Is Straker secure?
Protecting your personal information is our top priority at Straker, and we have a comprehensive customer data security policy to keep your content private. This policy protects your information from unauthorized access, misuse, loss, destruction, or alteration. We also use industry-standard access controls and internet firewalls to prevent internal and external security breaches. Straker is an ISO 17100-accredited translation service provider and information security ISO 27001 certified.